Library & Resources
Badges & Achievements
General | Top
Q: What is my username and password?
A: Your username will be the work email that you have registered with Project Air Academy. When you are first registered to the Air Academy online community you will receive an email asking you to set your password. If you have forgotten your password, click the 'can’t access your account' button and we will send you a password reset link to your registered email.
Q: How do I update my contact information?
A: Navigate to your profile page, by clicking on "Home" in the navigation bar and then click on your profile picture, then select the pencil icon next to "Contact Details" in the left column.
Q: How do I control what information is visible in My Profile?
A: You can choose which of information on your profile will be be visible to other members by navigating your profile page, selecting the "My Account" tab and clicking "Privacy Settings" from the drop-down menu. From here, select whether individual fields of data will be displayed to other members, your contacts only or just you. After you’ve made changes, click the “Save Changes” button at the bottom of the page.
Contacts & Connections | Top
Q: How do I find other members?
A: You can find other members of our Air Academy online community by clicking on the "Member Directory” link found in the main navigation bar at the top of the page. This lets you search based on one of the following fields:
- First and/or last name
- Company name
- Email address
- City
- State
- Country
Q: How do I add contacts to my contact list?
A: There are several ways to add contacts. When you perform a search in the Member Directory, you will see a list of members that fit your search criteria. Hover your cursor over the name of the contact you want to add and click on "Request Contact". You can also add a contact if you click on their name and view the individual’s profile, you can click the contact request link under their profile picture.
Q: Why should I add contacts to my contact list?
A: Establishing an online network through our community platform will allow you to easily connect with others who share common goals and collaborate with your fellow community members. You will be able to send messages directly to any of your contacts.
Communities | Top
Q: What are communities?
A: Our online communities are an extension of your Air Academy membership. As well as being part of the overarching Air Academy online community, you will have access to a dedicated community group based upon your Air Academy membership type. Within your individual community you can participate in discussions with fellow members, seek guidance on complex cases, access and share library resources, and receive news on interesting developments within the space.
Q: What community do I belong to?
A: You will assigned to the community that corresponds to your respective Air Academy membership eg. Stepped Care, Lived Experience or Child & Youth. You will only be able to view the specific community you belong to.
Q: I’m having trouble viewing the HTML email messages. How do I fix this?
A: If images are not appearing, it is likely that your email client is set to suppress images. This should be something you can change in your own emails security or viewing options.
Q: How can I change the type of emails I receive and their frequency?
A: You can choose the type of notifications you receive via email as well as the frequency that these are sent through the "My Account" tab. From there choose "Community Notifications" from the drop-down menu. On that page, you will be given a number of different notification options.
By default, we subscribe each member to a weekly email (known as the Consolidated Weekly Digest) and turn off email notifications for discussion posts however you will have the option to choose the following options:
Q: How do I respond to others’ posts?
A: To respond to a discussion post, please navigate to the discussion post and click “Reply" to send your message to the entire community. To send a message to the only author of the post, please select “Reply Privately” (located in the "Reply" drop-down). We recommend replying privately for simple comments like “me, too” that add little value to the overall discussion; and replying to the entire community when you are sharing knowledge, experience or resources that others could benefit from.
Q: How do I start a new discussion thread?
A: On the top right hand side of the site, click on the blue “Create" button, and click on the “Discussion Thread” in the drop down. Under the 'Post to Community' option, select your community and choose whether you would like to your post be an open ended discussion or a question to be answered. Or from an email for a particular discussion group, you can use the “Post Message” link located at the top of the email to easily start a new discussion.
Q: What is the difference between 'open ended' discussion threads and 'question to be answered' discussion threads?
A: An open ended discussion thread is designed for starting conversations with fellow members. A question to be answered thread is designed to focus responses on a specific question that you may have and allows the original poster or community administrators to mark a 'best answer'.
Q: How do I see a listing of all of the posts from my Community?
A: Navigate to your community either via "My Communities" on the navigation bar, or from the community's quick list on the right hand side of your home page (e.g. Stepped Care). The community's landing page will have tabs you can click on to take you to various pages within the community, then click on the “Discussions” tab. If you see a post you’re interested in, click the subject line which will take you to the entire thread.
Q: Can I search for posts across all the communities?
A: Yes, you will be able to see any content that is not private to a specific community. Please enter a keyword in the search bar located in the main navigation. To refine your search results, select one or more facets from the menu on the left side.
Libraries & Resources | Top
Q: How do I add a resources to the library?
A: There are two ways you can add resource documents to the Library:
1. When you include an attachment in a discussion post, the system automatically places it in the affiliated library.
2. You can also upload documents directly to a library by using the blue “Create” button on the top right of your screen and select "Library Entry" from the drop down. Library resources are not required to be associated with a discussion thread.
Q: Which Library do I upload resources to?
A: You can upload resources to your community's individual library. Uploads to the main Library will be restricted.
Q: How do I upload a file?
A: Select the blue “Create” button on the top right of your screen and select "Library Entry" from the drop down. Please note that uploading a document is accomplished by completing a few steps, and each step must be completed before you can move on to the next:
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Choose a title for your document, and include a description (optional). Select the library to which you’d like to upload it, and select a folder to which you’d like to upload it (optional). Then, choose an Entry Type (most will be Standard Files, but be cognisant of any copyright licensed material). Once you have completed these steps, please click “Next.
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Upload your file.
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Select “Next” if you want to further describe your files and/or add tags to your file. Otherwise, please click “Finish” to post your library entry.
Q: What kind of files can I upload?
A: The system supports dozens of file types including hyperlinks, standard files (Word, Excel, PowerPoint), webinars, images and YouTube videos.
Q: Where can I find additional resources?
A: Additional resources designed to assist with the management and treatment of personality disorders for individuals, family members, parents/carers/guardians, health professionals and educators can be found on the Project Air website.
Q: What are badges and how do I earn them?
A: Badges are symbols added to your profile in recognition of engagement and contributions made to our online community. They can be awarded based on various actions, for example posting a certain number of discussions, adding information to complete your profile, attending events or generally engaging within the community.